FinalPiece AI respects your privacy. This policy explains what personal information we collect, why, and what we do with it.
What we collect
We collect the details you give us when you contact us, book, order or sign up on this website, and when you call or email us.
- Your name, email address and phone number
- Your address, when you book a visit or order something delivered
- What you tell us about the job or what you need
- Records of bookings, orders, payments and our messages with you
Why we collect it
We use your information to answer your enquiry, book and carry out the work, deliver what you order, send you quotes, invoices and receipts, and keep a record of what we have done for you. If you sign up for a guide or our news, we will send you that, and you can unsubscribe at any time.
Who we share it with
We do not sell your information. We only share it with the people and services that help us run our business, such as our customer records system, email and text message services, our booking system and our payment provider, and only so they can do that job for us. We may also share it where the law requires us to.
Phone calls and our assistant
If you talk to our voice assistant or ask us to call you back, the call may be recorded and written down so we can follow up properly.
Cookies and website visits
This website uses a small number of cookies and simple visit statistics so it works properly and so we can see which pages are useful. These do not identify you personally.
Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the reasons above or as the law requires.
Seeing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it. To do that, or to make a privacy complaint, email team@finalpiece.ai, or call 1800 003 663, or write to us at Suite 1104, Level 1, Southport Central Tower 1, Southport QLD. We will reply within 30 days. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.